Service Statement
Contents
Payment
We accept Visa, MasterCard, American Express, and UnionPay cards. We also accept check or money transfer from other countries.We review all orders to protect both you and us from fraudulent transactions. This means that there is sometimes a delay in processing your order (up to one business day) however during business hours expect a one hour activation time. Feel free to contact customer support for order status.
It is our policy to deny refunds for software once it is downloaded and/or installed for you by our technicians. Please use our demo systems or contact our sales department with any questions you may have about product or service performance before you purchase.
Hours of Operation
Our hours of operation are posted on the contact page at all times. Telephone assistance is only available during business hours. While we answer support tickets during off hours certain types of requests such as billing, customer service, and advanced support are examples of issues that may require advanced services only available during business hours.Telephone Assistance
Our telephone assistance is offered as a supplement to our ticket system. While we are happy to answer your call during business hours from time to time all technicians may be on another call and therefore unable to answer. During times such as these we highly suggest that you log a support ticket.Due to the real-time nature of phone calls technicians may not always be able to offer immediate resolutions and will occasionally log a ticket on your behalf while speaking to you to allow other technicians the ability to view your issue or do research. Tickets logged by technicians submit directly under your account so you can view the progress of your request. Feel free to ask your telephone representative for an estimated time for a response.